At JM Graphite & Carbon (India) LLP, we are committed to ensuring customer satisfaction. If you are not fully satisfied with your purchase, we offer the following return policy:

1. Return Period

  • Returns are accepted within 14 days from the date of purchase.

  • To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as it was received.

2. Non-Returnable Items

  • Customized products or products made to order.

  • Items that have been damaged due to misuse or mishandling.

  • Products with missing or tampered serial numbers.

3. Return Process

  • To initiate a return, please contact us at carbonhome@homail.com or call us at +91 9653260830 within the return period.

  • Provide your order number, the reason for return, and any relevant images if the product is defective.

  • Our customer service team will guide you through the return process and provide you with a return authorization if applicable.

4. Refunds

  • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, a refund will be processed to your original payment method within 7-10 business days.

  • Shipping costs are non-refundable unless the item was defective or incorrect.

5. Exchanges

  • We offer exchanges only for defective or damaged products. If you need to exchange an item, please follow the same return process outlined above.

6. Shipping

  • Customers are responsible for paying for the return shipping costs unless the product is defective or incorrect.

  • We recommend using a trackable shipping service or purchasing shipping insurance for returns. We cannot guarantee that we will receive your returned item.

7. Contact Information

If you have any questions or concerns regarding our return policy, please reach out to our customer service team during business hours (9:00 AM to 5:00 PM, Monday to Friday):

  • Email: carbonhome@homail.com

  • Phone: +91 9653260830

  • Address: Unit No.2, Gr. Floor, Bldg.No.1, Riddhi Siddhi Sagar Premises CHS Ltd., Raj Vishnu Compound, Waliv Road., Chinchpada, Vasai East, Mumbai, Maharashtra, 401208

Thank you for choosing JM Graphite & Carbon (India) LLP. We value your business and strive to provide the highest quality products and services.